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Refund Policy


Please bear in mind, we are from New Zealand, so may not answer straight away! 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The product needs to be accompanied by the pouch and the original polybag.

To complete your return, we require a receipt or proof of purchase. You can either do this by enclosing the original receipt or emailing us your intention to return by emailing us with your order number. Please email hello@novemberrain.co

**Gift cards are non-returnable.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@novemberrain.co

Sale items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same thing but in another size, send us an email at hello@novemberrain.co and we will send you more details. 

If the item was marked as a gift when purchased and shipped directly to you, you would receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you by email. Please email us at hello@novemberrain.co

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

To return your product, please email us at hello@novemberrain.co for a shipping address

Depending on where you live, the time it may take for your exchanged product to reach you may vary.